Sparks executive cars terms and conditions

All business between Sparks Executive Cars and clients is transaction based on the terms and conditions defined on this document. When client places a booking, the assumption therefore is that the client agrees to our terms and conditions defined on this document.

By placing a booking through our website, via email, or phone the client agrees that they are legally capable of entering into binding contract and they are over 18 years old.

We may revise our terms and conditions by updating this document at any time, and without any notice. Clients are bound by any such revisions and should therefore review our terms and conditions prior to their booking.

Sparks Executive Cars will not take any responsibility for any passengers missing their Flight/Cruise/Train due to cars not arriving at the pick-up address at booked time due to unforeseeable circumstances such as adverse weather, road traffic accidents or road closures. Such factors are totally out of our control.

•  If the information provided by the customer during bookings is not enough then every effort will be made to contact the customer to acquire missing information. If we cannot contact the customer for clarification, then any such bookings will remain unconfirmed.•   Customers to make sure that all pick up dates and times are in UK time zone and not of the departure airports.•   If your flight has any serious delays, please inform us or the driver as soon as possible.•  Normal luggage assumes 1 suitcase (80 x 45 x 25cm, 15-20 kgs) and/or 1 piece of hand luggage (55 x 40 x 20 cm, 6-8 Kgs). Customers must ask for the appropriate vehicle if they have large or numerous amounts of luggage. 

Amendments to bookings 24 hours prior to the original pick-up time, will be made free of charge.

Amendments/cancelations will not be accepted within 12 hours of the original pickup time and full fare will be charged.

We advise that any amendments of bookings are made by contacting office staff via phone only.  Please don’t make any amendments with the driver and contact the office staff.

Online fares are calculated based on time of travel, distance and the type of the vehicle. The fares published on our website are valid under normal circumstances. Fares can sometimes increase if the journey time is longer than the usual time due to weather conditions, extremely heavy traffic and detours due to unforeseen circumstances.All fairs for the following dates and times are subject to extra 50% surcharge on top of the published prices. Passengers will be notified of this surcharge at time of booking confirmation 

•  Easter Sunday

•  Boxing Day

•  New Year’s Day

Double fares will apply on Christmas Day.agrees to our terms and conditions defined on this document.

WAITING TIME

Waiting  time for airport pickups. No surcharges will be applied for the first hour of waiting time, after the airplane actual landing time. Waiting time after the first free hour will be charged at £7.50 per each quarter of an hour waiting time regardless of the reason. If you are experiencing unusually long delays due to immigration, baggage reclaims, customs or any other reasons, it is imperative that you call to update us. Failing to do so will result in us releasing the driver after the first hour waiting. No Refund will be issued in these situations.

Waiting time for non -airport pickups. No surcharge will be applied for the first 10 min of waiting time after scheduled pick-up time.  Surcharge will be applied at £7.50 per each quarter of an hour waiting time after the first 10 minutes. 

Waiting surcharges will be the same as non-airport pickups for any airport pickup, that are scheduled at a particular time rather than the flight arrival time. Customers must specify they wish to be picked up whatever minutes/hours they deem necessary after the landing time of the flight. Unless this information is provided, the driver will enter the terminal 20-30 minutes after landing and any extra cost incurred as a breach of this clause will be payable by the customer.

It is very important that the provided contact number is reachable. If we cannot establish contact with the passenger or they fail to contact us within the mentioned above waiting time, then the booking will be treated as no-show and no refund will be issued.

Our fares include all Toll charges where applicable. 

Please see below cancellation charges:

•  Cancellation before 48 hours to the pickup time and full – full refund will be issued.

•  Cancellations within 12 hours to pick up time or afterwards –no refund will be issued.

•  All cancellations should be made via e-mail only.

•  If the passenger doesn’t show up for whatever reason, no refund will be issued.

Fares for all vehicles in relation to the service are subject to alteration without notice. Generally, we use our own fleet to provide transfer services, but we may use the services of our carefully selected taxi partner companies to provide services to clients if necessary.

Sparks Executive Cars prices are based on passengers being ready to travel at the booked time. Passengers must book their airport transfer in accordance with check in times and guidelines provided by their relevant airline. We won’t be liable for any costs incurred due to the client not allowing enough time to travel. 

Please leave adequate time for your travel and in doing so you must take into consideration any unforeseen circumstances such as traffic, road or tunnel closures, events taking place in or around the area you are due to be picked up, taken to or on route to your destination. 

Clients are responsible for ensuring that their luggage is always loaded/unloaded, if accompanying the luggage on the journey. We and/or our drivers have the right to refuse any client to make the journey due to the client having excess luggage which would result in the vehicle being unsafe whilst in motion. 

Child seats are subject to availability. In the event where a suitable child seat or baby seat is not available, passengers will be notified prior to booking confirmation. Driver is under no obligation to fit the baby seat in the vehicle. 

Driver may stop for fuel where necessary. This is not a usual code of practice. However, might be relevant considering underlying factors and circumstances of the day. The Company is under no obligation to compensate for any loss that customer may occur because of the time loss during the refuelling process. 

Vehicle Damage - If any of our vehicles are damaged or soiled because of a passenger's actions, we will charge the client fully for the amount to rectify the vehicle and for time lost whilst the vehicle was taken out of the fleet.

Any passenger leaving possessions or items in the vehicle does so at their own risk.

PAYMENT FOR SERVICES 

It is a condition of this agreement that invoices shall be paid in full within 30 working days of invoice date. Should any invoice not be paid within 30 working days any outstanding invoices shall immediately become due and payable. 

INSURANCE

We do not have insurance for goods or property (of whatsoever nature) in transit and the Customer is advised to have such insurance as the Customer deems necessary for the carriage of goods and/or property by us.

REFUND POLICY

Refund will not be issued to passengers who do not wait for their allocated driver and use alternative transport facility.